Privacy Policy

Your account. Your name, email address and an account ID, plus anything you add to your profile: a photo, a phone number, a city. Rescues and businesses add their organisation’s details, logo and photos; those are public on their page.

What you post. Pet listings, lost and found reports, sightings, photos, reviews, favourites, swipes, dog dates, job posts and messages. When you post a link in a message, we fetch that page from our server (never from your phone) to show a preview card, and keep a copy of the card and its picture for up to 7 days.

Location. With your permission, and only while the app is open, the app uses your location to show what is near you. Your exact position stays on your phone; we receive the map area you are looking at and any spot you place yourself, such as a lost-pet report or a sighting pin. You can turn location off in your phone’s settings.

Dog friends on the map (optional). Off unless you turn it on. When it is on, your dog friends (people you have messaged both ways or met on a dog date, never anyone you blocked) see a small token for you on their map. We store only the centre of the roughly 1 km square you are in, never your exact spot or home, only while the app is open, and for 3 hours at most. Turning it off clears it straight away.

How you use the app. When you use Pawndr we record when a session starts and ends, which screens you open and the app version, linked to your account if you are signed in. We use this only to see how the app is used and to improve it. It is never sold or used for advertising. You can turn it off in Settings → Share usage stats.

Notifications. If you allow notifications, we store a device token (through Google Firebase Cloud Messaging, and Apple’s push service on iPhone) so we can send the alerts you choose. You can change each kind, or turn them all off, in Settings → Notifications.

Support. When you contact support from the app or by email, we keep your message, our replies and the details you include, so a person can help and we can follow up.

Pet care. If you offer pet care, we collect what you tell us about your services, prices, availability and experience, and, if you choose to get checked, we send your name and email to Checkr, Inc., which runs the background check with your consent; we receive only the check’s status, not the full report. If you book care, we keep the booking (dates, service, pet, price, messages, any problem you report) and the photos the sitter shares during a visit; those visit photos are private to you, the sitter and, if you report a problem, our support team.

Payments and orders. Payments for pet care, ads and shop orders are handled by Stripe. We never see or store your full card number; we keep the amount, status and a Stripe reference. Sitters who get paid set up a Stripe account, and Stripe collects the identity and bank details it needs. For shop orders we keep your shipping name and address and share them with Printify, which prints and ships the order.

Newsletter. Off unless you turn it on. If you do, we use your email address to send it and keep a record of when you said yes or no. Every newsletter has an unsubscribe link.

Technical data. Like any online service, our servers receive basic request information such as your IP address, used only to run and secure the Service. We do not use advertising or third-party tracking tools.

To run the Service (matching, discovery, lost and found, the directory, messages, dog dates, pet care bookings and the shop); to keep your account secure; to send the email and notifications you ask for or need (receipts, booking updates, password resets); to answer support and safety reports; to understand how the app is used and improve it; to prevent fraud; and to meet legal obligations.

Other members. What you post publicly (pet listings, rescue and business pages, lost and found reports, reviews) is visible to others. Messages are visible to the people in the conversation. Your favourites and swipes are private to you. If you book or offer pet care, the other side sees what they need for the booking.

Companies that help us run Pawndr. Supabase (database, sign-in and file storage); our map provider; Resend (account, support and booking email, and the newsletter); Google Firebase (push notifications); Stripe (payments); Checkr (background checks, only if you choose one); Printify (printing and shipping shop orders). They use your information only to provide their service to us.

Legal and safety. We may share information to follow the law or to protect the safety of people and animals.

We do not sell your personal information, and we do not share it for advertising.

We keep your information while your account is open. You can delete your account in the app (Settings → Delete account), at pawndrapp.info/delete-account, or by emailing us. We then delete or de-identify your personal information, except records we must keep for a while for legal, tax, payment or fraud reasons (for example, completed payments and bookings).

We use encryption in transit, access controls and row-level database security to protect your information. No system is perfectly secure, but we work to protect your data and fix problems quickly.

Pawndr is not for children under 13, and we do not knowingly collect information from them. Offering pet care or getting a background check requires you to be 18 or older. If you think a child has given us information, contact us and we will delete it.

You can see and change your profile, turn usage stats, notifications, the newsletter, dog friends on the map and location on or off, and delete your account at any time. Depending on where you live, you may have the right to see, correct, delete or take a copy of your personal information; email us and we will help.

We may update this policy. We will post the new date here and, for important changes, tell you in the app or by email.

Questions about privacy? Email support@pawndrapp.info with “Privacy” in the subject.