Terms of Service

You must be old enough to form a binding contract in your jurisdiction and able to comply with these Terms. If you use the Service on behalf of a shelter or business, you represent that you are authorized to do so.

Keep your login credentials secure and your information accurate. You are responsible for activity on your account. Tell us promptly if you suspect unauthorized use.

You keep ownership of the content you post (pet listings, photos, reports). You grant Pawndr a non-exclusive license to host and display it to operate the Service. You are responsible for your content and confirm you have the rights to share it.

Don’t post false, harmful, or unlawful content; don’t harass others; don’t misrepresent an animal’s health or history; don’t scrape, disrupt, or misuse the Service. We may remove content or suspend accounts that violate these Terms.

Pawndr has zero tolerance for objectionable content and abusive behaviour. That includes harassment, hate speech, threats or violence, sexual content, impersonation, scams and fraudulent listings, and any content depicting or encouraging animal cruelty or neglect.

Every post carries a “report” option, and you can block any member from the same menu — blocking hides their content from you and yours from them, and you can reverse it in Settings at any time.

We review every report and act within 24 hours, removing content and ejecting the members responsible where these Terms have been broken. You can also reach us directly at support@pawndrapp.info.

Pawndr is a platform that connects shelters, adopters, and businesses. We are not a party to adoptions and do not own, transfer, or guarantee any animal, listing, or service. Adoptions and transactions are between you and the shelter, business, or person involved. Always verify details directly and meet responsibly.

Pawndr is a platform, not the provider. Sitters, walkers, daycares and boarding businesses on Pawndr are independent. They are not our employees or agents, and we do not provide, supervise or guarantee their care. The agreement for each booking is between the pet owner and the provider. Owners should meet the provider first and share everything that matters about their pet’s health and behaviour; providers must follow the law where they work, including any licence or insurance it requires.

Who can offer care. You must be 18 or older and give accurate details about yourself and your services.

Background checks. Providers may choose, or be asked, to get a background check through Checkr, Inc., with their consent and under Checkr’s terms. A completed check is a snapshot, not a guarantee: it does not promise anyone’s future behaviour, and members should still use their own judgement.

Bookings and payment. The price, any Pawndr fee and the total are shown before you book. Payment is taken through Stripe; providers are paid through Stripe after the booking. Some bookings are request-only and move no money through Pawndr; the app says so when that is the case.

Cancellations. Each booking shows its cancellation policy before you confirm it, and that policy applies even if it changes later. In short: an owner who cancels before the stated cut-off gets a full refund, after it a partial refund, and nothing once the visit has started. A provider who cancels gives the owner a full refund, and repeated provider cancellations can lead to removal.

Problems. If something goes wrong, report it in the booking or email us. We will look at what both sides send, may hold or refund a payment while we do, and decide in good faith. In an emergency, call a vet or local emergency services first.

Pet care, paid ads and shop orders are paid on the web through Stripe, under the price shown at checkout. Shop items are made to order and shipped by our print partner, under the shipping and returns policy shown in the shop; if an item arrives damaged or wrong, email us. Any optional in-app purchases are processed by Apple or Google under their terms and refunded under their policies.

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you violate these Terms or to protect the Service, users, or animals.

The Service is provided “as is” without warranties of any kind. To the fullest extent permitted by law, Pawndr is not liable for indirect, incidental, or consequential damages, or for the acts of shelters, businesses, pet care providers, or other users.

We may update these Terms; we’ll post the new effective date here and, for material changes, provide additional notice. Continued use means you accept the updated Terms.

Questions? Email support@pawndrapp.info.